Feedback & Complaints

What can I do if I am not happy with the service I get?

If you are not happy with any part of our service you have the right to tell us. We welcome any feedback – positive or negative – because it helps us provide a better service. Remember you can complain or give feedback at anytime by to writing Suite 1 Level 2 408 King St Newcastle West NSW Australia 2302, or emailing: or by phone 1300 365 085 .